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Microsoft Inside Sales Representative

Overview

Compugen is one of Canada's largest privately-owned and operated IT services providers and PC systems integrators. As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

 

The Microsoft Inside Sales Representative (ISR) is an important role in Compugen's sales model. The Microsoft ISR is part of a team of sales resources that is put in place to provide customers with the best possible service in the day to day dealings with Compugen. They will do this by ensuring that key accounts that are supported by this position, gain confidence in Compugen and assurance that the company can effectively meet their needs.

 

Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.

Responsibilities

  • Function in an Inside Sales capacity providing ongoing support and administrative assistance to the sales team, including the Account Executive, software team and customers as related to Microsoft products and services
  • Manage relevant customer and internal Microsoft inquiries accurately and in a polite, professional, and expedient manner using the communication tools at your disposal
  • Liaise directly with the account in order to identify and resolve their needs for a given geography
  • Direct contact with the customer and ensure that the customer has a high level of confidence in our ability to satisfy their needs
  • Supply quotes to the customer in a timely, accurate and effective manner
  • Convert validated quotes to orders and ensure timely delivery
  • Ensure that orders are efficiently expedited through the system
  • Liaise with Administrative, Technical and Operations departments in order to provide smooth order flow and successful resolution of customer demands
  • Resolve any order-related problems using tenacity, persistence and a high level of diplomacy
  • Provide sales out reporting, as required
  • Attend training/information sessions and/or classes to keep abreast of technology changes, publisher/vendor product offerings, license programs and corporate programs

Qualifications

  • Successful candidates must be energetic, professional, proactive and positive individuals who feel empowered to take ownership of their region and take whatever action is necessary to resolve account-related problems
  • A philosophy that customer service is important above all and an ability to resolve customer needs in innovative and effective manners is the key success factor of this role.
  • Good practical experience and understanding of Microsoft licensing, ideally with a minimum of two years' experience
  • Ability to service customer accounts with quality, timeliness, and professionalism
  • Attention to detail and excellent communication skills, both written and verbally
  • Ability to organize, prioritize and multi task
  • Be an effective and proactive team player, as well as be able to work autonomously
  • Conduct research and exercise good business judgment
  • Experience working in a VAR or distribution channel experience would be beneficial
  • Software vendor certifications are an asset
  • Post-Secondary education would be an asset

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  • Job ID: 2018-5866
  • Location: Richmond Hill
  • Category: Sales
  • # of Openings: 1
  • # of Openings Remaining: 1
  • Type: Permanent Full Time

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