Compugen is one of Canada's largest privately-owned and operated IT services providers and PC systems integrators. As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Compugen is a supplier of Information Technology Products and Services. Compugen has an exciting opportunity for an Intermediate Deskside Analyst! This position is responsible for supporting Helpdesk and Deskside calls as well as fulfilling an IMAC (Installs, Moves, Adds &Changes) role.
Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities
• Assist with moving computing hardware and associated reconfiguring
• Installation of new and used hardware units and components
• Troubleshooting problems, performing diagnostics
• Perform hardware warranty and non-warranty repairs of desktops, notebooks, and printers
• Coordinate warranty/post-warranty repair of hardware and accessories
• Updating, escalating and closing of Tickets in various systems
• Maintaining customer supplied “Hot Spare” and parts inventory
• Able to work some overtime hours completing office moves
• Track and report on training and certifications of other team members
• Provide leadership to other technicians, set daily priorities, quality oversight
• Strong Windows 7 OS knowledge
• Strong troubleshooting skills
• Experience supporting Office Suite of products
• Good written and verbal communication skills
• A sense of urgency to complete tasks and assignments
• Ability to take direction and follow practices and procedures consistently and accurately
• Good time management skills
• Ability to work independently as well as in a team environment
Compugen values training and development and focuses on a positive work environment and a healthy work-life balance!