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Technical Deployment Technician

Overview

We welcome the best and the brightest. If you love the thrill of solving complex problems, if you have a burning entrepreneurial spirit and if you want to bring leading technology to Canadian business, then we want to hear from you.

 

We are customer-focused go-getters with a passion for simplifying technology. Together we offer an exciting and challenging environment for our people.

 

Be part of a fast-growing organization that is at the forefront of technological innovation.

 

The Technical Services Representative plays a key role to our organization’s success.

Responsibilities

Support of the retail environment, particularly restaurants and gas station environments

Onsite repair or replacement of POS devices, printers and peripherals such as pinpads and barcode scanners

Diagnose and repair software applications and Operating System support

Performing complex FRU repairs to colour and monochrome printers and MFP devices

Performing complex repairs to desktop and notebook devices at a customer site such as laptop system boards, desktop power supplies

Deployment of upgraded systems into the corporate and/or retail environment

New facility/store fit up as and when required

Performing complex hardware and/or software upgrades to existing equipment

Performing network connections for desktops and printers

Providing timely updates to all service incidents

Completing and submiting all necessary forms, completion records and paperwork as deemed neccessary by the specific clients

Must be able to follow and perform all steps within a complex set of procedural documents

Qualifications

College or University education in Electronics, Computer Science or Computer Repair and Support

A+ Certification and MCP - highly desirable

One (1) year of related job experience

Experience with Windows Operating Systems and Microsoft Office tool sets

Experience deploying devices with Windows 10 and Office 365

Excellent written and verbal communication skills 

Bilingualism (French/English) is an asset

A sense of urgency to complete tasks and assignments

Ability to diffuse tense customer situations and project a positive, confident outlook

High level of integrity, honesty and professionalism

Ability to take direction and follow practices and procedures consistently and accurately

Good time management skills

Ability to work independently as well as in a team environment

Must be able to lift a minimum of 50 lbs. on a regular basis

Must be available to work shift work and weekends

 

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  • Job ID: 2018-5699
  • Location: Ottawa
  • Category:
  • # of Openings: 10
  • # of Openings Remaining: 7
  • Type:

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