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Director, Professional Services



Compugen is seeking a vibrant Director-level candidate to lead a team of professional consultants and problem-solvers. We welcome the best and the brightest. If you love the thrill of driving business strategies, if you have a burning entrepreneurial spirit and if you want to bring leading technology to Canadian business, then we want to hear from you.


We are customer-focused go-getters with a passion for simplifying technology. Together we offer an exciting and challenging environment for our people.


Be part of a fast-growing organization that is at the forefront of technological innovation.


Develop and maintain Professional Services (PS) Delivery Strategy:

  • You will be a member of Compugen’s Services Leadership Team and collaborate with the Advanced Solutions Leadership Team in order to develop and drive the PS business plan, best practices and KPI’s.
  • Develop and document PS delivery strategy including process improvements, required toolsets, cost savings and consulting resource plans.

Leadership for Engagement Managers and Resource Managers

  • Provide leadership, support and direction to all Engagement Managers and Resource Managers, including, but not limited to career and performance development, recognition and team building.

Reporting and Tools:

  • Develop and own a dashboard of KPI’s for the PS business for all stakeholders including Financial Performance, Resource Forecast, Consultant Utilization, Bookings, Project Status, Offers, CSAT, SOW Quality, and Timeliness.
  • Implement an updated SOW and documentation repository for PS projects.

Complex Statement of Work (SOW) quality assurance and sign-off

    • Work with Advanced Solutions Sales Directors, Engagement Mangers and Project Managers to implement large or “Lighthouse” complex solution opportunities.
    • Promote SOW template, pricing and PM standards for SOWs and encourage use of Packaged Offerings when available.
  • Sign-off on complex large national or “Lighthouse” SOWs.


Accountable for PS Gross Margin Targets

  • Ensure teams are meeting or exceeding overall gross margin targets for PS Delivery business and manage PS costs.
  • Work with Advanced Solutions Practice Directors and Sales Directors to ensure plans are in place to meet PS commitments for each Practice.

Develop and Promote National Standards

  • Lead Engagement Managers to ensure national standards are adhered to.
  • Working with Advanced Solutions Leadership Team to develop and Promote SOW template, pricing and Project Management standards and encourage use of Packaged Offers and Service Catalogue.

Lead PS Governance

  • Chair monthly Advanced Solutions Leadership meetings.
  • Interlock with Project Management Office and Advanced Solutions Sales leadership.

Promote Improvements

  • Work with Advanced Solutions Leadership Team to improve the delivery model including automation and process improvements.



  • A minimum of 7-10 years of experience managing the delivery, quality, and profitability aspects of professional services and/or managed services.
  • A minimum of 7-10 years of experience successfully managing and developing teams, including strong coaching and mentoring skills.
  • Proven collaboration skills, including an ability to work across a range of interpersonal styles.
  • Strong business acumen and experience successfully managing budgets.
  • Ability to prioritize and balance workload in a dynamic work environment.
  • Superior verbal and written communication skills including the ability to define and document practices and procedures consistently and accurately.
  • Strong persuasion, negotiation and presentations skills coupled with ability to diffuse difficult situations and project a positive and confident outlook.
  • Have the desire and ability to be creative and think “outside of the box” when required.



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  • Job ID: 2018-5754
  • Location: Richmond Hill
  • Category: Technical Services & Consulting
  • # of Openings: 1
  • # of Openings Remaining: 1
  • Type:

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