Whether you are rolling out new devices in a short window or replacing existing ones on a planned schedule, a successful deployment depends on minimum downtime for your staff and low impact to your daily IT operations. Many companies have a tough time managing imaging and configuration processes because it isn’t something they do every day. We do. With up to 1800 units rolling through our configuration centre daily, we have the capacity and service management processes based on ITIL® to deliver deployments with consistent results that keep everyone productive and happy. We can support staggered rollouts on a multitude of devices, including desktops, tablets and smartphones.
If you need it deployed, we’ll help make it happen. What does a great deployment involve? It starts with a rigorous analysis of your environment - technical requirements and security procedures - mapped against logistical demands such as lease returns and inventory status, so we capture any potential concerns before we begin. Our professional services team works with you to build a base image, and then tests and certifies in your environment. Once certified, we store images in our secure datacentre, or in yours, and image each system for the individual user with their specific application requirements.
“We find that when dealing with Compugen, there’s a level of ‘we want to do this right’, which is very refreshing and appreciated.”
When we arrive at your end users’ desks, we’ll make sure that each individual has the programs, settings and data they’re used to so that once they logon, they’ll have everything they need to start working immediately. Throughout the rollout, we keep you up to date on our progress and on schedule with our agreed SLAs. Once the rollout is complete, we’ll provide support for any image or deployment concerns.
What sets a Compugen deployment apart? Our commitment to quality and the information we record and provide to you. Using either our Emerge tool or by integrating with your business automation system, you can have real-time, online views to every aspect of your deployment. Our tools also enable a fully automated, zero-touch deployment; IT Managers can receive and approve pending refreshes, and purchasing can receive and deliver purchase orders - all through an online interface. With notifications set up along the way, everyone has the information they need when they need it.