Cisco IP data network helps KORE Telematics support customer growth and win new business
domestic cell sites
KORE Telematics, a Mobile Virtual Network Operator, is the world's largest specialized provider of business-class, all-digital wireless services for the machine-to-machine telematics and telemetry markets. KORE offices in Toronto (head office), Atlanta and Winnipeg serve customers worldwide.
KORE was finding that the IP wide-area data network over which it sends telemetry data to its customers originating from hundreds of thousands of wirelessly connected customer devices was suboptimal for guaranteeing long-term service delivery and scalability. This KORE network had evolved based on a variety of disparate network technologies as the business grew and thus was not considered sufficiently robust to provide failover capabilities. There were also network latency issues of particular concern for customers with mission-critical, real-time applications, such as retail operators processing debit cards.
"We needed to build a completely new, fault-tolerant core IP data network from the ground up that would be better for our customers and would scale to support millions of customer devices," says James Morris, Manager of Network Engineering & Operations at KORE.
KORE engaged the services of Compugen to build a new network infrastructure based on Cisco technology. The firm also decided to build a fully redundant secondary network operations site. Together, KORE and Compugen developed a new architecture, acquired all the necessary Cisco equipment, including Catalyst switches and routers, and installed, tested and launched the new network. Compugen directly assisted KORE with the cutover for the first ten customers to the new network.
"This was a team effort," says Danny Thomas, VP Operations & Technology Services at KORE. "Our own people worked alongside Compugen through the whole project for the purpose of knowledge transfer, allowing us to finish the migration ourselves and support the network on an ongoing basis."
With resiliency and reliability significantly improved, the new KORE IP data network has been a big factor in enabling KORE to win new business, including one of the largest vending companies in North America and a large power company whose business is highly regulated, so uptime for them is critical.
Improved network performance, simplified maintenance and increased scalability to support continued business growth are amongst additional benefits KORE is enjoying with its new IP data network.
"Many of our customers have customers of their own, so previous network problems impacted their costs and revenue," explains Thomas. "But now, with total network availability, customer confidence has increased and many are moving all of their wireless network services over to KORE."