Managed configuration service underpins fast & effective end-user PC refresh

Challenge

The firm was finding it increasingly difficult to manage its aging fleet of PCs, resulting in growing maintenance costs and in user requirements for functionality and performance no longer being met. In addition, visibility into the PC asset inventory was poor and the company was uncertain about its software license compliance. Making matters worse, the company's existing PC refresh process was highly inefficient and time-consuming for IT staff, and disruptive to users, who were left on their own to transfer user data and user-state settings to their new machines and re-install any user-specific applications they required. "It was clearly time for us to refresh the technology across our end-user community," said the organization's Manager of IT Operations.

Solution

The firm contracted Compugen to provide ongoing fast, efficient technology refresh services based on end-to-end ISO-certified deployment services, from procurement to installation, and featuring Compugen's secure image management and device configuration capabilities. Highlights include establishing a standard desktop and laptop platform for each different type of user group, stocking an inventory of devices and spares dedicated to the customer's use, and managing the software images and configuration services. "Compugen's tools and processes give them a degree of control that mitigates the security concerns that are usually top of mind for me when dealing with outside firms," said the Manager of IT Operations.

Results

Compugen now delivers 'user-ready' devices to the firm's staff faster and more efficiently than they were able to themselves, largely due to the investment made in security, network connectivity and ISO-certified processes and facilities. Users get fully installed devices configured to their needs and preferences, without the effort and lost productivity previously experienced. This also results in fewer calls to the help desk by users seeking assistance to install software or migrate user data. "Over the first two years, Compugen consistently tracked at 100 per cent compliance with the order fulfillment Service Level Agreement," reported the company manager, adding that the process also frees up their own IT staff for more enriching work.