I recently helped a client who was looking to completely overhaul their phone system by replacing it with a more modern SaaS voice solution. I wanted to share this experience because the factors that spurred this client to make a change and to choose this particular approach are equally pressing for many other organizations out there today. Some may not be aware of the relief new voice solution options can bring in today’s rapidly changing business landscape.

What does hybrid work mean to you? When you think of it, your idea of hybrid work is typically something like this: You work most days at home, talking to people on your company’s platform of choice, and a few days a month, you make an appearance at the office to socialize. One side means being tied to your desk and having meetings on your computer all day. And the other, an image of freedom, you socializing with your coworkers the old-fashioned way, without needing laptops and WiFi and all that. Does it, though? Here are a few reasons why that’s a highly idealized and practically inaccurate picture of how hybrid work is really done.