Luis writes for ITBuzz on IT service management with a focus on small and medium business challenges and the potential to gain efficiency and improve the lives of everyone through selective outsourcing. Currently, Luis is the National Director of Technical Services and has more than 25 years of experience in Service Delivery. A confident, driven leader with diverse expertise building and leading focused and high-performance teams, he has contributed in driving growth, generating revenues, capturing market share, improving profits and enhancing value in the Canadian Market. Email Luis here.
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