In my previous post, I suggested that in order for organizations to gain the greatest ROI from technology investments, they should take a holistic approach to how they manage the technology deployment. Unfortunately, deployment issues are all too common, including delays in getting new technology into the hands of users, who are often forced to spend time 'personalizing' the new technology once it's finally deployed to them. Configuration and image management is often a source of such problems, especially since it is no longer just a simple case of blasting a single software image out to all desktops. To address these and other challenges, some organizations are choosing to streamline their technology deployment processes through outsourced Configuration Management Services that deliver 'user-ready' technology directly to users. This not only makes the complexity of technology configuration and image management totally transparent both to users and to the organization's IT team, but also reduces the cost and effort of deployment. For end users, an engagement of this type enhances satisfaction and productivity by personalizing technology to meet individual user needs and preferences and reduces the frustrating, non-productive time that frequently accompanies new technology rollouts. From an IT perspective, managed configuration services not only improve IT's responsiveness to changing business needs by reducing technology provisioning times, but also free up internal IT staff to focus on core business initiatives. In short, outsourcing the complexity and risk of enterprise technology configuration on an ongoing basis ensures a consistent, low-hassle experience across the enterprise that drives user productivity, while reducing deployment time and cost. If you'd like more information on Managed Configuration Services, feel free to e-mail me or call me at 1-800-387-5045.