Standardized practices deliver over two decades of consistent service to customers
PRESS RELEASE (Richmond Hill, ON): Compugen is celebrating its 25th year of ISO certification, marking a quarter of a century of consistent customer service delivered through standardized practices implemented in several core functions. Since July 1997, the Canadian IT solutions provider has held its ISO 9001 Quality Management System certification, reflecting a longstanding commitment to excellence in Technology Lifecycle Solutions (TLS).
Spanning the Richmond Hill, Calgary, and Montreal locations, the ISO scope covers a long list of Compugen’s operations, including configuration, materials management, service repair and logistics, warehouse distribution and security, health and safety, and finance services billing.
Adhering to outlined ISO standards means that Compugen prioritizes and incorporates these practices into the company’s core principles. A Quality Management System (QMS) allows the organization to set, measure, and exceed KPIs and performance targets with a clear and focused corrective action program to address unmet operational objectives. This reflects a maturity in the company’s processes and resources, following a framework oriented towards a combination of the process approach and risk-based thinking.
“As a critical competitive edge, our ISO 9001:2015 certification provides proof of our compliance with processes that govern the management of a majority of our activities, such as sales operations, purchasing and inventory control, IT resourcing, planning and project management, and configuration services, to name a few,” Chief Operating Officer Jeremy Erlick noted.
“This culminates in a culture of excellence and superior performance through the key components of our QMS. With our strong commitment to constant improvement from both executive management and our employees, we can deliver strong customer satisfaction by having a deep understanding of exactly what they need,” he added.
Customers in the technology space specifically look for ISO certification in their providers because they are assured of quality through the higher standards applied to the products and services they buy. Integration of these ISO standards has enabled Compugen to manage and deliver large-scale projects in record time, such as when 12,000 devices were successfully procured, imaged, and deployed to teachers and students of the Toronto Catholic District School Board in a matter of weeks to ensure learning continuity. Staff, meanwhile, value working within the QMS framework, as they can achieve higher productivity, precision, and consistency through efficient procedures and streamlined operations.
“ISO processes and procedures are the foundation for all logistics and repair work activities and continue to help Compugen facilitate the journey of quality, continual service improvement and delivering the best possible customer experience at a scale and accuracy previously unachievable. In addition, our ISO certification helps us grow the business by instilling a sense of confidence in customers that require adherence to standards. Our recent ISO recertification confirms the company’s commitment and validates our service processes operate within established standards,” Mike Stephenson, Director, Logistics & Repair Services, noted.
Throughout its two and half decades of being ISO-certified, Compugen has maintained excellent audit results year after year. BSI Canada, a business improvement and standards company, has conducted annual audits of Compugen’s processes and continually reported positive findings, applauding the firm’s drive towards continual development.
“As a former long-term auditor of Compugen, I can attest to their high level of leadership and commitment, both in developing and in maintaining a highly effective quality management system,” BSI client manager Michael Hinde added.