Compugen First Again in the Industry
Toronto, ON—26 March 2013. Compugen has received the CompTIA Managed Print Trustmark for its use of industry-accepted best practices of quality-managed print service delivery. Compugen is the first organization in Canada to receive this honour.
The CompTIA Managed Print Trustmark qualifies and differentiates Compugen as a provider of on-premise print services via a managed services business model. In qualifying for the CompTIA Managed Print Trustmark Compugen was evaluated in several areas including the internal practices and procedures we use to run our business and our external activities and operations with customers and prospects.
The Trustmark was developed through the CompTIA Managed Print Services Community, of which I am a member. The Community provides networking opportunities among thought leaders, develops managed print services specific programs and tools, and supports member’s initiatives.
Compugen has been for many years a solution-provider member of CompTIA.
The Compugen teams involved in the Trustmark honour are the Business Solutions Group (BSG) directed by Darla McCann, with Matt Langmuir responsible for managed print workflows, the Print Solutions Sales team (my team), the Managed Print Services (MPS) group (Jo-Ann Morgante’s team), and the entire Technology Lifecycle Solutions organization (TLS) directed by Ken Goessaert, with service delivery under Brent Vieira and logistics, deployment and technical support under Luis Lima.
Compugen has been pursuing quality management as a key component of standardization and excellence since the late 1990s, and our technology lifecycle solutions business is operated to the quality management standard of ISO 9001:2008 (including configuration, materials management, depot repair, service parts logistics, warehouse, distribution, deployment, call centre, client relations, parts procurement and billing). The CompTIA honour is one more witness to the success of our approach.
Frank Avsenik, Director, Print and Image Solutions, Compugen Inc.
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