Help when you need it
IT is the backbone of every industry, but to keep it running you need staff to support it. Hiring, training and retaining technical talent with the hard and soft skills necessary to support users is a challenge for companies today, as is keeping up with the training and certifications needed to manage the diverse technologies. This holds true for organizations of all sizes. Our Technical Staffing and Managed Services offerings help organizations overcome this challenge. Certified technicians, advanced tracking systems and ITIL based, ISO backed processes ensure high-quality service for your end users and customers. With more than 11,000 technical certifications from our manufacturing and publishing partners, we have resources to provide consistent, efficient and cost-effective service.
Think of us like a library for IT staff. Need a technician? Borrow one for a week, a month, or a year. Scale it up for busy periods, and scale down for the low season.
We can establish a ‘virtual IT team’ to provide all the individuals, with the different skills, that your organization requires. This virtual team, led by a skilled and experienced service manager, can become your IT team, or act as an extension to your existing IT team. If a busy season is approaching or a specific project requires additional skills, you can draw on our pool of highly trained technical staff for additional support without worry about service interruptions
“We were very happy with the work of the Compugen team and the strong project management and decision-making role they played on our behalf, especially since we were not able to give them very much support because we have so few IT people
How can you benefit from having a member of Compugen’s technical team on-site?
- Single point of contact for tech support. No more lost service requests. Instant answers and clear accountability. We establish guaranteed service levels and then strive to exceed them.
- Transparent, predictable IT spending. Avoid the unplanned expenses such as labour, overtime, training and repair costs by drawing on our pool of resources as required.
- Real-time tracking. Expedited resolutions. Emerge, our online management tool, allows us to track technician visits and schedule tighter timelines for more resolved requests per day. And you can see what’s happening at every stage.
- Proactive management. Having someone on-site to care for patches, backups, updates and fixes means your systems are always up to date - preventing problems before they occur.
- Flexible, tailored IT support that aligns with business needs. It’s someone to guide you through what you need and what you don’t while supporting your business goals.